Trip Delay Protection
Frequently Asked Questions
  1. What is Trip Delay Protection?
    While you are a Member of our service, Trip Delay Protection provides reimbursement for reasonable and necessary expenses incurred as a result of a trip delay of at least twelve (12) hours.

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  2. How much can I claim per incident?
    You may be reimbursed for up to $500.00 per twelve (12) month period for the actual charges for any overnight hotel stay and meal costs. In addition, if your passport or travel documents are lost or stolen, then you will also be reimbursed for an economy ticket to your return destination up to $500 per year.

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  3. When can I make a claim?
    You must be a Member at the time of the incident and at the time your Claim is received. You must complete and submit your claim form within 90 days of the occurrence and supply all supporting documentation within 180 days of the occurrence. The trip delay must be caused by one or more of the following:
    1. Carrier delay due to equipment failure
    2. Lost or stolen passport or travel documents
    3. Inclement weather

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  4. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of the incident that triggers the claim. See Trip Delay Terms of Service for additional information on making a claim.

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