$5.00 Movie Tickets
Frequently Asked Questions
  1. Is there a limit to the number of discounted movie tickets I can purchase?
    Yes, as a member you can purchase up to 6 discounted movie tickets each calendar month, inclusive of all movie ticket types available for purchase.

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  2. Why can't I add more Mail Order movie tickets to my cart?
    Once you have reached the monthly limit of six discounted tickets, you will be unable to add more Mail Order movie tickets to your cart for purchase. Check back at the beginning of the next month when the limit will be reset.

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  3. Are there any shipping or surcharges for the Mail Order movie tickets?
    Standard Shipping is FREE on Mail Order movie tickets.

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  4. Can I get a refund if I don't use the movie tickets?
    No. Tickets not used in accordance with their terms and conditions cannot be returned for a refund.

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  5. Can I get a refund if a theatre doesn't accept the movie ticket?
    Yes. If a theatre does not accept your ticket in accordance with our terms of service, the merchant terms of service and the terms on the ticket, you may contact us to return your ticket and receive a refund.

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  6. When will I get my Mail Order movie tickets?
    Please allow 7-9 business days to process your order and an additional 7-10 business days to receive your tickets in the mail.

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  7. Do my Mail Order movie tickets expire?
    The expiration dates on the tickets vary, but are usually good for six months from the time of purchase. AS EXPIRATION DATES VARY, PLEASE CHECK YOUR TICKETS FOR ACTUAL EXPIRATION DATE.

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  8. Can I use my Mail Order movie tickets for any movie?
    Certain movie theatres restrict use of these tickets during the first few weeks a movie is showing and/or do not accept these tickets for special engagements. Please review the terms of service and the terms and conditions of each ticket for more details. Some movie theatres charge surcharges for 3-D pictures or use at specified city locations.

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  9. Can my Mail Order movie tickets be shipped to an address other than mine?
    Yes. If you wish to send a movie ticket directly to your gift recipient's address or another mailing address, you may specify the name/address at Checkout.

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  10. Can non-members purchase discounted movie tickets through Complete Savings?
    No. This is a special discount benefit available only to Complete Savings members.

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  11. What if I have a problem with my Mail Order movie tickets?
    You may contact Complete Savings Customer Service at 1-800-826-1885 (Agents available Monday - Friday 8:00 am to 10:00 pm (ET)).

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  12. What are Fandango.com tickets and how are they different from Mail Order movie tickets?
    Fandango.com is one of the nation's leading moviegoer destinations and sells online movie tickets with guaranteed seating to specific movies on specific dates on over 16,000 screens. For many theatres, you can print your ticket at home and head directly to the ticket-taker; for others, you pick up your tickets at a theatre kiosk or at the box office. Mail Order movie tickets, however, arrive by mail and are purchased for movie theatre chains, not specific theatres or movies.

    Gift cards, promo codes and Fandango Bucks not accepted as payment at this time.

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  13. Do all Theatres accept Fandango.com tickets?
    No. Please click here to verify if the theatre you want to go to accepts Fandango.com tickets.

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  14. Why can't I buy discounted Fandango.com tickets?
    Once you have reached the monthly limit on discounted tickets, the "buy now" links to Fandango.com will be de-activated and you will not be able to purchase any more discounted Fandango.com tickets that month. Check back at the beginning of the next month when the link will be re-activated and the movie ticket limit reset. If you have not reached your monthly limit, and are still encountering problems, please contact Customer Service at 1-800-826-1885.

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  15. Do I need to pay the convenience charge for discounted Fandango.com tickets?
    No. Complete Savings is paying the convenience charge for you.

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  16. Can I purchase non-discounted Fandango.com tickets?
    Yes. If you attempt to buy more than the monthly limit of 6 discounted tickets on the Fandango.com site, any tickets above this limit will be charged standard Fandango.com rates (plus Fandango.com's standard convenience charges).

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  17. What if I have a problem with my Fandango.com discounted ticket order?
    You should first contact Fandango.com directly at http://fandango.custhelp.com or you may contact Complete Savings Customer Service at 1-800-826-1885 (Agents available Monday - Friday 8:00 am to 10:00 pm (ET)).

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