Delayed, Lost and Damaged Baggage Protection
Frequently Asked Questions
  1. What is Delayed, Lost and Damaged Baggage Protection?
    While you are a Member of our service, Delayed Baggage Protection provides reimbursement for the cost of replacing personal articles, up to $250 per trip, up to 2 claims per year, as a result of your checked baggage being delayed by the airline on your outbound trip for twelve (12) or more hours from your arrival at your destination.

    Lost and Damaged Baggage Protection provides further protection, covering reimbursement for the repair cost or the actual cash value to replace the checked baggage and/or carry-on baggage, up to $250 per trip, up to 2 claims per year.

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  2. How much can I claim per incident?
    In the event that your checked baggage is delayed on your outbound trip by any Common Carrier for twelve (12) hours or more from the actual time of arrival at your destination, expenses incurred will be reimbursed, up to $250 per trip, up to 2 claims per year.

    For Lost or Damaged Baggage Protection, there is a limit of up to $250 per trip and up to $500 per year. Any payment of this benefit shall be offset against any claim paid under the Delayed Baggage benefit of this service.

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  3. When can I make a claim?
    Your Delayed Baggage claim(s) must be filed as soon as possible, but no later than 90 days from the date of the loss.

    Your Lost and Damaged claim(s) must be filed with the supporting documentation as soon as possible, but no later than 90 days from the date of loss.

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  4. How do I make a claim?
    For the Delayed Baggage claim process, click here

    For the Lost and Damaged Baggage claim process, click here

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