A. DEFINITIONS
Throughout this document, "You" and "Your" refer to the person who is a member in good standing
in Complete Savings as defined by the terms and conditions for
Complete Savings. Membership must not have expired or been
canceled by You or Complete Savings. "We", "Us",
and "VSC" refer to Webloyalty.com, Inc. In addition, when in bold certain words and phrases
are defined as follows:
Administrator means cynoSure Financial, Inc. You may contact the
Administrator if You have
questions regarding this coverage or would like to make a claim. The
Administrator can be reached
by
customerservice@completesavings.com.
Coverage Period means the period starting on the
Membership Effective Date Coverage will continue
for as long as You are a member in good standing. (Good standing is defined by the terms and
conditions for Complete Savings.) Coverage will stop on the
date You or Complete Savings
cancel Your membership in Complete Savings.
Evidence of Coverage (EOC) means this document. It describes the terms, conditions, and exclusions.
The
EOC is the entire agreement between You and Us. Representations or promises made by anyone
that are not contained in this
EOC are not a part of Your coverage.
Hotel Overbooking means when a hotel accepts more reservations than it has rooms available.
Membership Effective Date means the date You enroll as a member in Complete Savings.
B. COVERAGE AGREEMENT
If during the
Coverage Period , You are unable to stay at a hotel located in the US that
You reserved due to a
Hotel Overbooking, We will reimburse You the reserved rate of Your
room (excluding any taxes or fees) up to $500 per any 12-month period.
You must be a member at the time of the incident and at the time Your claim was processed.
You must have booked and guaranteed Your room with a valid credit card and been provided with
a reservation confirmation number.
C. HOW TO FILE A CLAIM
Contact the
Administrator at www.completesavings.com to request a claim form. You must report
the claim within ninety (90) days of the loss.
The following required items, must be sent to the
Administrator at
P.O. Box 7690, St. Clair Shores, MI 48080 and be postmarked within one-hundred and eighty (180) days of loss.
- The fully completed claim form.
- Proof of the hotel reservation.
-
Proof of the Hotel Overbooking.
- Proof of stay at another hotel for that night.
-
Any other documentation that may be reasonably requested by theAdministrator to validate a claim.